Privacy Policy

For Mountain View Counseling & Wellness Center

Introduction

Last updated: 10/13/2026

Mountain View Counseling & Wellness Center (the "Practice," "We," "Us," or "Our") maintains the Website for current and prospective clients and the communities We serve. This Privacy Policy governs the Practice's handling of information collected through the Website. It sets out what information We gather, the purposes for which We use it, the circumstances under which We disclose it, and the rights available to You.

By accessing or using the Website, You acknowledge that You have read this Privacy Policy and consent to the practices it describes. If You do not agree with this Privacy Policy, please discontinue use of the Website.

This Privacy Policy applies to the Website only. The Website is not used to collect clinical information or to process payments for counseling services. Counseling records, and payments for psychotherapy services, are maintained exclusively in the Practice's electronic health record (EHR) system and are governed by the Practice's separate Notice of Privacy Practices rather than by this Privacy Policy.

Interpretation and Definitions

Interpretation

Capitalized terms in this Privacy Policy carry the meanings assigned to them below, whether they appear in singular or plural form. Headings are included for convenience and do not limit the meaning of any provision.

Definitions

For purposes of this Privacy Policy:

CalOPPA means the California Online Privacy Protection Act, California Business and Professions Code sections 22575 through 22579.
CCPA means the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (CPRA), and its implementing regulations.
Consumer means a natural person who is a resident of California, as defined under the CCPA.
Cookies means small data files that a website stores on Your Device to retain information between pages or across visits.
Device means any computer, tablet, mobile phone, or other equipment used to access the Website.
Personal Information means information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with You, Your household, or Your Device.
Practice (also referred to as "We," "Us," or "Our") means Mountain View Counseling & Wellness Center, with offices at 15 North 3rd Street, Halifax, PA 17032, and 27 South 34th Street, Camp Hill, PA 17011.
Products and Wellness Services means retail products and non-counseling wellness services, such as red light therapy, that may be purchased through the Website.
Service Provider means any third-party company or individual that processes information on the Practice's behalf to host, operate, secure, or support the Website, or to process payments made through it.
Usage Data means technical information collected automatically when the Website is accessed, as described in this Privacy Policy.
Website means the Practice's website, accessible at mountainviewcounselingpa.com, including all of its pages.
You (also "Your") means the individual accessing or using the Website, or a parent, guardian, or authorized agent acting on that individual's behalf.

Collection of Personal Information

Information You Provide

When You submit a contact form, purchase Products and Wellness Services, subscribe to email updates, or otherwise communicate with Us through the Website, We may ask You to provide Personal Information, including but not limited to:

Email address
First and last name
Telephone number
Address, city, state or province, and ZIP or postal code
Payment information, which You submit directly to Stripe, Our payment processor, when You purchase Products and Wellness Services

The Website does not collect clinical information, and payments for counseling services are never processed through the Website or through Stripe. Information related to counseling services is collected and maintained solely in the Practice's EHR system.

Usage Data

Usage Data is collected automatically whenever the Website is accessed and may include:

Your Device's Internet Protocol (IP) address and the approximate location associated with it
Browser type and version
Device type and operating system, including for mobile Devices
The pages You view, the date and time of each visit, and the length of time spent on each page
The website that referred You to the Website

Tracking Technologies and Cookies

The Website uses Cookies to support its essential functions and, unless You opt out, to measure Website traffic. The Practice does not use advertising Cookies, retargeting technologies, marketing web beacons, or social media tracking pixels on the Website. Such tools can reveal to outside companies that an individual has sought mental health services.

Cookies may be "session" Cookies, which are deleted when You close Your browser, or "persistent" Cookies, which remain on Your Device until they expire or You delete them. The Website uses the following categories of Cookies:

Essential Cookies

Type: Session

Administered By: Wix, the Practice's Website host

Purpose: Enable core Website functions and form submissions, and protect the Website against spam and fraudulent activity. The Website cannot operate properly without these Cookies.

Preference Cookies

Type: Persistent

Administered By: The Practice

Purpose: Remember choices You make on the Website, including the choices You make in the cookie consent banner, so that You need not repeat them on each visit.

Analytics Cookies

Type: Persistent

Administered By: Wix

Purpose: Measure visits and page usage in aggregate form so the Practice can improve the Website. You may opt out of these Cookies through the cookie consent banner.

When You first visit the Website, a cookie consent banner allows You to accept or opt out of non-essential Cookies, including Analytics Cookies. You may change Your choices at any time through [the cookie settings link on the Website]. You may also set Your browser to refuse all or some Cookies, or to alert You when a Cookie is placed. Essential Cookies cannot be turned off through the banner, and if You block them in Your browser, portions of the Website, including contact forms, may not function as intended.

Use of Personal Information

The Practice may use Personal Information for the following purposes:

To respond to Your inquiries: answering questions submitted through the Website's contact form, including requests for information about the Practice's services.
To fulfill Your orders: processing purchases of Products and Wellness Services, scheduling wellness services such as red light therapy, and delivering products to the address You provide.
To communicate with You: contacting You by email, telephone, or text message regarding Your inquiries, orders, and wellness service appointments.
To process payments: completing payment transactions for Products and Wellness Services through Stripe.
To operate and protect the Website: maintaining, securing, and improving the Website, including detecting and preventing spam, fraud, and misuse.
To meet legal obligations: complying with applicable federal and state law, including tax and accounting requirements.
To provide updates You request: sending information about Practice services and community events to individuals who have elected to receive it. Each message includes a means to unsubscribe.

The Practice does not use Personal Information for advertising or profiling, and does not sell Personal Information to any third party.

Disclosure of Personal Information

The Practice does not sell, rent, or trade Personal Information, and does not disclose it to advertisers or data brokers. The Practice may disclose Personal Information only in the circumstances described below.

Service Providers

The Practice may share Personal Information with Service Providers that host the Website, deliver email, process payments, ship products, or provide spam protection. Service Providers may use Personal Information only to perform services for the Practice, subject to their own privacy policies.

With Your Consent

The Practice may disclose Personal Information for any other purpose with Your consent.

Legal Requirements

The Practice may disclose Personal Information when it believes in good faith that disclosure is necessary to:

Comply with applicable law, a court order, or other legal process
Protect the rights, property, or safety of the Practice, its clients, or the public
Detect, prevent, or respond to fraud, security issues, or misuse of the Website
Defend the Practice against legal claims

Business Transactions

If the Practice is involved in a merger, acquisition, or sale of all or part of its assets, Personal Information collected through the Website may be transferred as part of that transaction. The Practice will post notice on the Website before Your Personal Information becomes subject to a different privacy policy.

Counseling Information and Website Communications

The Website is intended for general inquiries and for purchases of Products and Wellness Services. Please do not include health information or details about Your counseling needs in Website forms or email. Once You connect with a clinician, information related to counseling services is collected through the Practice's EHR system.

The Website and its contact forms are not monitored for emergencies. If You are experiencing a crisis, call or text 988 (the Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room.

Third-Party Service Providers

Service Providers may have access to Personal Information to the extent necessary to perform their services, and each handles that information in accordance with its own privacy policy. The Practice uses the following Service Providers:

Wix

Function: Hosting and operation of the Website, contact forms, and Website analytics

Stripe

Function: Processing payments for Products and Wellness Services

Function: Measurement of Website visits and page views

Payments

Payments for Products and Wellness Services are processed by Stripe. Payment card information is submitted directly to Stripe and is not received or stored by the Practice. Stripe is required to protect payment card information under the Payment Card Industry Data Security Standard (PCI DSS). Payments for counseling services are never processed through the Website or through Stripe.

Retention, Transfer, and Security of Personal Information

Retention

The Practice retains Personal Information collected through the Website only as long as necessary for the purposes described in this Privacy Policy. Contact form inquiries are deleted within [time frame, such as 12 months]. Order and payment records for Products and Wellness Services are retained for [time frame required for tax and accounting records].

Usage Data is retained in aggregate form, except where detailed records are needed to investigate or address a security concern.

Transfer

Personal Information may be processed and stored on servers operated by Service Providers in locations outside the Commonwealth of Pennsylvania, including outside the United States, where data protection laws may differ from those where You live. The Practice takes reasonable steps to ensure that Service Providers protect Personal Information in a manner consistent with this Privacy Policy.

Security

The Practice protects Personal Information through encrypted connections (HTTPS), access restricted to personnel with a legitimate need, and Service Providers that maintain industry-standard security safeguards. No website, email system, or data storage method is entirely immune from unauthorized access, and the Practice therefore cannot guarantee the absolute security of Your information.

Your Privacy Rights

You may contact the Practice at any time to:

Request access to the Personal Information the Practice holds as a result of Your use of the Website
Request correction of Personal Information that is inaccurate or incomplete
Request deletion of Personal Information collected through the Website, such as an inquiry You no longer wish Us to keep
Unsubscribe from email updates, using the link in any message or by contacting Us
Withdraw, going forward, any consent You have given the Practice to use or disclose Your Personal Information

The Practice will respond to Your request within 45 days. The Practice may retain certain information where the law requires it, such as payment records needed for tax purposes. California residents have additional rights, described in the section below.

California Privacy Rights (CCPA and CPRA)

This section applies to Consumers and supplements the rest of this Privacy Policy. Terms defined in the CCPA have the same meanings when used in this section.

Categories of Personal Information Collected

In the preceding 12 months, the Practice has collected the following categories of Personal Information through the Website:

Identifiers: name, email address, telephone number, postal address, and IP address.
Customer records described in California Civil Code section 1798.80(e): name, address, telephone number, and payment card information, which is submitted directly to Stripe.
Commercial information: records of Products and Wellness Services purchased.
Internet or other electronic network activity: Usage Data, including the pages You view and Your interactions with the Website.
Geolocation data: approximate location derived from Your IP address. The Practice does not collect precise geolocation.

The only sensitive personal information associated with the Website is payment card information, which Stripe collects solely to complete Your purchase. The Practice does not use or disclose sensitive personal information for any purpose that would give rise to a right to limit its use under the CCPA.

Sources of Personal Information

The Practice collects Personal Information directly from You when You complete a form or make a purchase, automatically from Your Device when You use the Website, and from Service Providers, such as Wix and Stripe, in connection with the services they perform for the Practice.

Purposes and Disclosure

The Practice collects and uses each category of Personal Information for the business purposes described in Use of Personal Information above. In the preceding 12 months, the Practice has disclosed the categories of Personal Information listed above to Service Providers, such as Wix and Stripe, for those business purposes. The Practice retains each category for the periods described in Retention, Transfer, and Security of Personal Information above.

No Sale or Sharing of Personal Information

The Practice does not sell Personal Information and does not share Personal Information for cross-context behavioral advertising, as those terms are defined in the CCPA, and has not done so in the preceding 12 months. The Practice does not sell or share the Personal Information of Consumers under 16 years of age. The Practice treats opt-out preference signals, such as Global Privacy Control, as a valid request to opt out of any sale or sharing.

Your Rights Under the CCPA

Subject to certain exceptions, Consumers have the following rights:

Right to Know and Access: to request the categories and specific pieces of Personal Information the Practice has collected about You, the categories of sources, the business purposes for collection, and the categories of third parties to whom it was disclosed, provided in a portable and readily usable format.
Right to Delete: to request deletion of Personal Information the Practice has collected from You, unless the law requires or permits the Practice to keep it.
Right to Correct: to request correction of inaccurate Personal Information the Practice maintains about You.
Right to Opt Out of Sale or Sharing: to direct a business not to sell or share Your Personal Information. The Practice does not sell or share Personal Information.
Right to Limit Use of Sensitive Personal Information: to limit a business's use of sensitive personal information to permitted purposes. The Practice already uses it only for those purposes.
Right to Non-Discrimination: the Practice will not deny You goods or services, charge You a different price, or provide a different level of quality because You exercised any of these rights.

How to Submit a Request

You may submit a request through the Website's contact form or by email at info@mountainviewcounselingpa.com. The Practice will confirm receipt within 10 business days and respond within 45 calendar days. If more time is needed, the Practice may extend the response period by up to 45 additional calendar days and will notify You of the extension and the reason for it.

Before fulfilling a request to know, delete, or correct, the Practice will verify Your identity by matching the information You provide with information already in its records. You may submit a request to know no more than twice in any 12-month period.

You may designate an authorized agent to submit a request on Your behalf. The Practice may require the agent to provide Your signed permission, and may require You to verify Your identity directly with the Practice.

California "Shine the Light" Law

California Civil Code section 1798.83 permits California residents to request information about disclosures of their Personal Information to third parties for those third parties' direct marketing purposes. The Practice does not disclose Personal Information to third parties for their direct marketing purposes.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires operators of commercial websites that collect personally identifiable information from California residents to post a privacy policy containing certain disclosures. Those disclosures appear in this Privacy Policy as follows:

Information collected: the categories of Personal Information the Website collects are described in Collection of Personal Information.
Third parties: the categories of third parties with whom Personal Information may be shared are described in Disclosure of Personal Information and Third-Party Service Providers.
Reviewing and changing Your information: You may review and request changes to Your Personal Information by contacting the Practice as described in Contact Us.
Changes to this policy: the Practice's process for notifying You of changes is described in Changes to This Privacy Policy, and the effective date appears in the "Last updated" line at the top of this Privacy Policy.

"Do Not Track" Signals

Some browsers transmit a "Do Not Track" signal to the websites You visit. Because no uniform standard governs how websites should respond to such signals, the Website does not alter its operation when it receives one. You may adjust Your browser settings to limit tracking by other websites.

Third-Party Tracking

The Practice does not permit third parties to collect Personal Information about Your online activities over time and across different websites for advertising purposes when You use the Website. Service Providers such as Wix may place Cookies to operate the Website and measure its use, as described in Tracking Technologies and Cookies.

Children's Privacy

The Website is not directed to children under the age of 13, and the Practice does not knowingly collect Personal Information from anyone under the age of 13. If the Practice learns that Personal Information from a child under 13 has been submitted through the Website, it will promptly delete that information. A parent or guardian who believes their child has provided Personal Information through the Website may contact the Practice as described in Contact Us.

Links to Other Websites

The Website may contain links to websites the Practice does not operate. The Practice is not responsible for the content or privacy practices of those websites, and this Privacy Policy does not apply to them. You are encouraged to review the privacy policy of each website You visit.

Changes to This Privacy Policy

The Practice may revise this Privacy Policy from time to time to reflect changes to the Website or to applicable law. Revisions will be posted on this page with an updated "Last updated" date. Where a revision affects information the Practice already holds, the Practice will post a prominent notice on the Website before the revision takes effect. You are encouraged to review this Privacy Policy periodically.

Contact Us

Questions about this Privacy Policy and requests to exercise Your privacy rights may be directed to the Practice:

Through the Website: using the contact form at https://www.mountainviewcounselingpa.com/contact
By email: info@mountainviewcounselingpa.com